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Return Policy Return Policy for purchases from the website If you are not satisfied with your item, you can return it for a full refund (excluding shipping charges) within 14 days of purchase. Please write to us at info@divertioz.com to obtain an authorization number for a refund before returning the item. Conditions - The product must be in sellable condition and in its original packaging; it should not be opened or damaged. If the product is not returned in its original packaging, it will be returned at your expense and no refund will be issued. - You must pay for return shipping for a product to be returned. Please ensure that the product is well packaged. We recommend that you insure your package. - Proof of purchase is absolutely necessary for reimbursement. - The refunds will made in the same payment method you used for the purchase. - You can return the product in the store, the same conditions will apply. Damaged or defective products For the rare cases where a product is defective due to unforeseen manufacturing defects , please contact us within 14 days of your purchase by email to the following address : info@divertioz.com