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Return Policy

Return Policy for purchases from the website

If you are not satisfied with your item, you can return it for a full refund (excluding shipping charges) within 14 days of purchase. Please write to us at info@divertioz.com to obtain an authorization number for a refund before returning the item.

 

Conditions

- The product must be in sellable condition and  in its original packaging; it should not be opened or damaged.  If the product is not returned in its original packaging, it will be returned at your expense and no refund will be issued.

- You must pay for return shipping for a product to be returned. Please ensure that the product is well packaged. We recommend that you insure your package.

- Proof of purchase is absolutely necessary for reimbursement.

- The refunds will made in the same payment method you used for the purchase.

- You can return the product in the store, the same conditions will apply.

 

Damaged or defective products

For the rare cases where a product is defective due to unforeseen manufacturing defects , please contact us within 14 days of your purchase by email to the following address : info@divertioz.com